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Shipping & Return Policy

Shipping Terms:

We utilize UPS as our shipping courier. Shipping times for ground shipments take between 1-6 business days. If you need your package sooner, please select UPS 2nd Day Air or UPS Next Day Air.

Shipping Schedule & Order Cancellations

All UPS Ground orders will be shipped within 48 hours depending payment verification and availability. Customers who choose expedited shipping will have their orders shipped the same day if the order is placed before 3:00pm EST. Once an order has been placed we are not able to cancel the order. 

Address Corrections & Lost/Stolen Packages

All orders are shipped to the address as stated by the customers when the orders are placed. It is the customer's responsibility to ensure that the address entered is in accordance with the shipping courier's standard. PrincessPurse reserves the right to charge up to $10 for any address correction or forwarding address that is different than the original address on the invoice. 

PrincessPurse is not responsible for stolen or lost packages when the tracking system of a chosen shipping courier shows that the package was delivered. Please choose a shipping service with signature confirmation if you believe that it is unsafe to leave the package unattended.


Return & Exchange Policy:

PrincessPurse.com wants you to be completely satisfied with your purchase. We are offering you our five day Return Policy. We stand behind our products 100% and offer you the option of returning or exchanging items that you find to be defective. Any claim for defective items must be reported to us via email or by phone,within five bussiness days after you recive your merchendise.You should provide us with company information,invoice number and reason for return/exchange.We do not accept any claim request for defective merchandise for itemes that have been used or damaged or for any other reason.Please note that credits due to out of stock items will be credited to your credit card.Credit for returned itemes will be issued as store credit towars your next  online  order or in showroom purchase.We will issue  a store credit for the full purchase price minus the original shipping charges.We reply back to all requests for credits, within 2 bussiness days.We provide you with a promotion code to use on your next purchase.

NOTE: Our return policy is primarily meant for the rare case of a manufacturer's defect, i.e., something that is out of the control of both Princess Purse and the customer. We cannot accept returns because you were unable to sell the items! Also, we will compare any return requests to your customer history to determine the validity of any claim. In some special cases, Princess Purse may refuse a return if it seems that foul play has been used or that an unusual amount of claims have been filed for a given customer. This is to protect us against dishonest parties.